Tax and Tax Credits: Ask HMRC Online Help

ask hmrc online

Are you trying to understand taxes and tax credits? Do not worry, they are not as complicated as they seem. Let us break it down into simple terms so you can understand what HMRC offers to ask HMRC online you out.

What Are Tax Credits?

Tax credits are a bit like a helping hand from the government. They are payments from HMRC (Her Majesty’s Revenue and Customs) that can give you extra money if you are working but earning a low income, or if you have children. There are two main types of tax credits:

  • Working Tax Credit: For those who work but do not earn a lot.
  • Child Tax Credit: For those who have kids.

How Can ask HMRC online help?

HMRC is there to make sure you get the money you are entitled to. Here is how they can help:

  • Online Services: The easiest way to manage your tax credits is online. You can report changes, check your future payments, and see your past payments too.
  •  HMRC App: Yep, there is an app for that! You can do a lot of the same things you would do online, like renewing your claims and updating your details.
  •  Phone Support: If you are more of a talker, you can call HMRC to report changes or ask HMRC online if you qualify for tax credits. Just dial 0345 300 3900, or if you are outside the UK, +44 2890 538 192.

Why Are Tax Credits Important?

Tax credits can really help ease the financial burden for many families and individuals. They can help cover the cost of childcare, make it easier to return to work, and generally make life more manageable.

Contacting HMRC by Telephone

Yes, HMRC offers a dedicated helpline service for Welsh speakers. If you need assistance with taxes or tax credits and prefer to communicate in Welsh, you can call the Welsh language helpline at 0300 200 1900.

The service operates Monday to Friday, from 8:30 am to 5 pm, and is closed on weekends and bank holidays. It is a great resource for getting support in Welsh for all your tax-related queries.

Remember to have your personal details ready, like your National Insurance number, to help the process go.

HMRC guidance in other languages

HMRC provides support for people who need help in languages other than English. If you require information in another language, you can use a friend or family member as an interpreter when you call HMRC.

The interpreter must be over 16 years old and present with you during the call. Also, HMRC may be able to arrange an interpreter for you. For specific help with your tax return or other tax-related inquiries, you should use the relevant contact number, such as the Self Assessment helpline.

For more detailed guidance and support, especially if you have additional needs like a disability, health condition, or if English is not your first language, HMRC offers extra support and resources. 

How to ask HMRC online help?

To ask HMRC online help is simple. Here is how you can do it:

  • Online Forms & Webchat: You can contact HMRC through an online form or webchat for various queries, including tax credits, Child Benefit, Income Tax, and more.
  •  Digital Assistant: HMRC’s digital assistant can provide quick answers to your questions. If it cannot help, you may be transferred to a webchat with an adviser.
  •  Technical Support: If you are having technical issues with HMRC online services, like signing in or error messages, there is a helpline available at 0300 200 3600 (or +44 161 930 8445 from outside the UK). The line is open Monday to Friday, 8 am to 6 pm.

Contacting HMRC by email

To contact HM Revenue & Customs (HMRC) by email, you can find the appropriate contact details on the official GOV.UK website. However, it’s important to note that HMRC does not provide a direct public email address for security reasons. Instead, they offer a number of contact methods including online forms, webchat, and phone services.

For confidential matters, HMRC will respond by phone or post to ensure the security of your information. If you need to report changes that could affect your tax code or have other tax-related inquiries, you can use the online services provided by HMRC or call their helpline.

How long does it take to get a response from HMRC?

The response time from HM Revenue & Customs (HMRC) can vary depending on the type of query or request you’ve made. For general inquiries, HMRC has a tool on their website that provides weekly updates on expected response times for different services, like Child Benefit, Corporation Tax, Income Tax, National Insurance, Self Assessment, tax credits, and VAT.

For agents, HMRC’s service dashboard offers information on current processing times and service levels for post and online requests. In the case of submitting tax return data, the response usually comes back within 10–15 seconds, but it can sometimes take longer. However, the average wait for a call to be answered was reported to be around 16 minutes and 24 seconds in the year to April 2023.

For specific requests like repayment, the online application and letter requesting repayment show a response time of approximately 203 days or 29 weeks, while the paper return shows a 147 day or 21 week response time.

How do I set up an HMRC online account?

Setting up an HMRC online account is a simple process. Here is a step-by-step guide to help you get started:

  • You will need to set up a Government Gateway account to access HMRC’s online services. This is your key to managing your tax affairs online.
  • Before you begin, make sure you have your National Insurance number and a recent payslip or P60. If you are setting up a business account, you will need your business details.
  •  Go to the HMRC online services page and look for the option to ‘set up an account’.
  •  There are different types of accounts for individuals, organizations, and agents. Select the one that fits your needs.
  •  The website will guide you through the process. You will be asked to enter your personal or business information and create login details.
  • You may need to verify your identity using your passport or another form of ID. This step is important for security purposes.
  •  Once you have set up your account, you can sign in to manage your taxes, check your tax code, claim refunds, and more.

Keeping Your Information Up-to-Date

It is an important to keep your details up-to-date with HMRC. If anything changes, like your income or family situation, let them know right away. This helps ensure you get the right amount of money and do not end up owing anything back.


What are tax credits? 

Tax credits are government benefits that provide extra money to people with children, low incomes, or specific circumstances. They are designed to support families and individuals in need.

How do I know if I am eligible for tax credits? 

Eligibility for tax credits depends on different factors like income, number of children, and working hours. You can check your eligibility on the HMRC website or consult the Tax Credits Technical Manual for detailed criteria.

What types of tax credits are available? 

There are mainly two types of tax credits: Child Tax Credit for those responsible for children, and Working Tax Credit for people who work but earn low incomes.