In the world of energy suppliers, finding a provider that genuinely cares about sustainability while maintaining competitive pricing is crucial. One such company is So Energy, a small yet impactful energy supplier in the UK, offering 100% renewable energy plans. Acquired by ESB Energy in August 2021, So Energy remains committed to its mission of providing green energy under its own brand.
Let’s explore what makes So Energy stand out and why it might be the right choice for your household.
Contents
- Why Choose So Energy?
- Key Highlights:
- Notable Achievements:
- So Energy Tariffs
- Commitment to 100% Renewable Energy
- Choose Your Energy Source:
- Fees and Exit Charges
- Customer Reviews: What Are People Saying?
- Energy Efficiency Products
- Smart Meters
- How to Get in Touch with So Energy
- Similar Energy Providers
- Is So Energy Going Bust?
- Final Thoughts
Why Choose So Energy?
Founded in 2015, So Energy started as a small, customer-focused energy supplier, prioritizing renewable energy from the outset. Here’s a closer look at some of the reasons why So Energy has won over so many customers.
Key Highlights:
- Green Energy Focus: All electricity supplied by So Energy comes from renewable sources.
- Acquisition by ESB Energy: In 2021, ESB acquired over 75% of the company, allowing So Energy to expand its customer base to 310,000.
- Innovation: In 2023, So Energy was the first supplier to launch a fixed deal for new customers, offering prices below the energy price cap.
- Commitment to Seamless Switching: The company is signed up to the Energy Switch Guarantee, ensuring a smooth, hassle-free switch for customers.
Notable Achievements:
- Warm Home Discount: Offers financial assistance to eligible customers.
- Customer-Centric Tariffs: Designed with simplicity and transparency in mind.
So Energy Tariffs
So Energy offers a selection of tariffs tailored to fit various needs. Here’s a quick breakdown of the options:
| Tariff Type | Description |
|---|---|
| Fixed Tariff | Set unit rates and standing charges for 12 months, providing price stability. |
| Standard Variable Tariffs | Prices fluctuate based on Ofgem’s energy price cap and the level of renewable energy included. |
Fixed tariffs provide peace of mind with locked-in pricing, while variable tariffs offer flexibility but are subject to market conditions.
Commitment to 100% Renewable Energy
A major selling point of So Energy is its commitment to providing 100% renewable electricity. But they go a step further by allowing customers to have a say in where their energy comes from.
Choose Your Energy Source:
Each year, customers can vote on their preferred source of renewable energy:
- Wind
- Solar
- Hydroelectric
- Biomass
- Tidal
So Energy sources its electricity based on these votes, allowing customers to actively participate in the green energy movement.
Fees and Exit Charges
Like many other energy suppliers, So Energy does charge exit fees on its fixed tariffs if you decide to leave before your contract ends.
- Exit Fee: £50 per fuel (as of 2024).
If flexibility is essential to you, it’s worth keeping this in mind when choosing your tariff.
Customer Reviews: What Are People Saying?
So Energy has received largely positive feedback from its customers. With a TrustPilot rating of 4 out of 5 from over 17,400 reviews, here are some things people are saying:
- Positive: Customers appreciate So Energy’s dedication to renewable energy, as well as its straightforward customer service.
- Negative: Some users have reported issues during the switching process, which is an area that could be improved.
Energy Efficiency Products
So Energy doesn’t stop at just supplying energy; they also offer a range of energy efficiency products in partnership with other companies. Some of the options available include:
- Solar Panels
- Boiler Upgrades
- Heat Pumps (available in North West and Yorkshire)
These offerings reflect So Energy’s broader commitment to sustainable living.
Smart Meters
If you’re looking to monitor your energy usage more efficiently, So Energy provides smart meters at no extra cost. Simply book an installation appointment through their website, and you’re on your way to smarter energy management.
How to Get in Touch with So Energy
Need help or have questions? So Energy’s customer service team is available through multiple channels:
- Webchat: Monday to Friday, 9 am – 5 pm
- Phone: 0330 111 5050 (same hours as webchat)
- Mobile App: Manage your account, submit meter readings, and download bills on the go.
Similar Energy Providers
While there aren’t many companies exactly like So Energy, several smaller suppliers (outside the “big six”) offer similar tariffs and products. These include companies that focus on renewable energy and customer service, much like So Energy does.
Is So Energy Going Bust?
The energy market can be unpredictable, and customers may wonder about the future of their energy supplier. While So Energy shows no signs of going bust, the industry remains volatile. However, even if a supplier were to go under, your energy supply would remain unaffected, ensuring continuity in service.
Final Thoughts
If you value green energy, a simple tariff structure, and a say in where your energy comes from, So Energy could be the right choice. With their customer-centric approach, history of innovation, and commitment to sustainability, So Energy continues to lead the charge in renewable energy solutions.
Key Takeaways:
- 100% renewable energy supply
- Transparent, customer-focused tariffs
- Excellent customer service backed by positive reviews
- Energy efficiency products and smart meters are available
Choosing So Energy means supporting a greener future without compromising on service quality
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